Hospitalization Information        

We want you to have an outstanding care experience. Learn more about preparing for a hospital stay, billing and financial services, and support programs designed to make sure you have everything you need.
•    Your Admission 
Scheduled Admission
Your attending physician will give you instructions regarding your scheduled admission. Once you arrive at Sina Hospital, proceed to the IPD (International Patient Department) on the Basement to give your personal details.
The staff at IPD will assist you in filling out all the necessary documents, will inform you about the admission process and, will escort you to your room so that you may settle in. IPD Expert will try her best to provide you with the type of room you desire (depending on availability). They will also hand you a Patient Handbook that contains useful information about your hospitalization, as well as the rights of hospitalized patients, in accordance with Legislature of Iran.
Emergency or After-Hours Admission
In this case, proceed to the Sina Emergency Department located on the first floor. Emergency Department staff will inform you about the admission process and will help you fill out all the necessary documents.
 Preparation
What to bring with you
•    Passport & Visa
•    Medical history
•    Medical Information: a copy of any medical information you may have, e.g. X-rays, diagnoses, medical test results, etc., especially the ones within the last 30 days.

•    Your Hospitalization
Our entire medical, nursing and administrative staff will serve you immediately and efficiently, in the safest manner possible and with utmost respect. Apart from caring for your health, we also aim to protect promote and respond to your rights as a patient. What is more, we urge you to express your personal, spiritual, cultural and other beliefs and needs. We will respect them and try to meet them. Please contact the nursing staff on your ward by Nurse Call button if you have any questions or want to receive an update.
        Confidentiality
All information you will give us is confidential.  Our aim is to safeguard your privacy, so we avoid discussions if front of other people, unless you advise us differently. All information recorded in patient medical files, including your medical history, current medical condition and progress, is considered sensitive personal data and is treated with utmost confidentiality by all Hospital employees.

         At your Room
All hospitalization areas within SINA have been specially designed to offer you a comfortable and safe environment throughout your stay. All rooms have remote-controlled beds and nurse call buttons. There is a TV set in all the rooms, while all rooms are fitted with a lighting and temperature control system.
A telephone for placing and receiving calls as well as special card with all the useful telephone numbers you may need during your hospitalization can be found on your bedside table. The number of your personal telephone is written on the device. Your Ward Supervisor will assist you with anything else you may need.
An emergency exit diagram is posted in your room.
Please do not keep personal valuables in your room during your hospitalization. The hospital is not liable for any loss of personal valuables that have not been stored in the special storage area.

For your safety, pay attention to the following:

•    Hospital beds are narrower and higher than conventional beds, so be careful when turning, getting up or lying down.
•    Do not move the safety bars or any other restraints on your bed without first notifying the nursing staff. They have been placed exclusively for your safety and they should not be removed as this carries the risk of injury.
•    You are not permitted to leave the Ward you are being hospitalized in, unless you are required to do so as part of your hospitalization.
•    Please report any equipment or device malfunction immediately.
•    Ask for help when getting out of bed, especially at night.
•    Make sure the nurse call button on your bed works and that you know how to use it. Otherwise, let your nurse now if you have trouble reaching the call button.

          Patient Identification
Upon admission you will be given an identification bracelet with your personal details (your full name and your date of birth). Please check to see that your name and date of birth are correct. You must wear it at all times during your hospitalization at SINA. If the bracelet is damaged or comes off for any reason, notify your nurse and ask for a new one. Repeated ID checks (name and date of birth) by the SINA staff form part of the safety program we are implementing and we request your valuable cooperation.
           Patient update
At each stage of your treatment, your attending physician will brief you on the progress of your medical condition, your test results and any changes he/she might propose regarding your treatment. We also recommend keeping your relatives or friends updated. Please inform your attending physicians who they can share information about your hospitalization with, among your relatives or friends. Your and your family’s cooperation in the planning of your treatment and your nursing care throughout your hospitalization is of very important; that is why we encourage you to participate.
          Denial of treatment
During your hospitalization, and after you have been fully briefed on your medical condition, you will be asked to sign the relevant consent forms for medical or nursing procedures that may be performed. These consents do not only relate to the general hospital care you will receive, but also to any surgical or interventional procedures or treatments, as well as your transfer whenever necessary. In any event, your absolute agreement will be required, while your personal wishes will be respected.
Every patient, or the people accompanying them, has the right to deny or request to stop receiving treatment, after being fully briefed by their attending physician on the consequences or the responsibilities they undertake as a result of such a decision. They will also be informed on alternative treatments that may be performed in lieu of the proposed treatment. In the event of denial of consent for any medical procedure, and after fully discussing with and explaining to the patients the risks entailed by said denial, the physician will not perform any medical procedure.

Attention!
•    Smoking, alcohol consumption and the use of any narcotic substances whatsoever are strictly prohibited.
•    Children under 10 are not allowed to enter the Hospital.
•    Plants may not be kept in the rooms.
•    Patients or visitors may not bring food into the Hospital.
•    A family member or a friend is permitted to stay with the patient after visiting hours only after written approval from the Ward Supervisor.

Nutrition
At SINA hospital, proper and healthy nutrition constitutes a fundamental part of your treatment and is necessary for your speedy recovery following surgery or illness.
The SINA Nutritional Support & Clinical Nutrition Department is responsible for your nutritional needs, as specified by your attending physician. Each patient is assessed individually by the Clinical Dietitian and the daily diet is prepared after taking into account the doctor’s orders, the ailment, the medication, the lab test results and the patient’s nutritional preferences.
Our staff is always available and willing to resolve any issues relating to your diet. The menus have been designed so that you may select the food you like, always adhering to the instructions of your attending physician. The meals are prepared in ways which respect your cultural needs or religious beliefs.

• Your Discharge

Discharge Day

Your attending physician will decide on which day you will be discharged from HYGEIA, based on your physical condition and safety. On the day of your discharge, secretary of your ward will arrive at your room to provide detailed information, so that you may settle your bill. We will take care of all the discharge details so that you may be discharged by 12:00 noon. You attending physicians will give you instructions on the further progress of your health and/or any medications if needed.

Leaving SINA

We suggest that you ask a family member or a person close to you to pick you up from the hospital. If you are traveling by taxi, our ward staff will be happy to arrange this for you. If your doctor deems it necessary, you may be transferred by an SINA ambulance.